Hostwinds vs 000webhost: A Comparison of Customer Support

When it comes to choosing a web hosting provider, the options can seem overwhelming. With so many companies claiming to be the best, how do you know which one is right for you? In this article, I'll be comparing two popular hosting providers – Hostwinds and 000webhost – to help you make an informed decision.

Hostwinds has been in the hosting industry for over a decade and has built a reputation for its reliable and affordable services. On the other hand, 000webhost offers free hosting with a range of features that make it an attractive option for beginners. But which one is the better choice? We'll delve into their features, performance, pricing, and customer support to find out.

By the end of this article, you'll have a clear understanding of the strengths and weaknesses of both Hostwinds and 000webhost, enabling you to make an educated decision on which hosting provider is the right fit for your website. So, let's dive in and compare Hostwinds and 000webhost head-to-head.

Feature Comparison

When it comes to choosing a web hosting provider, understanding the features they offer is crucial. In this section, I will compare the features of Hostwinds and 000webhost to help you make an informed decision for your website.

Hostwinds offers a range of impressive features that cater to the diverse needs of website owners. Here are some key features that make Hostwinds stand out:

  • Free Website Migration: Hostwinds offers free website migration service, making it convenient for users to transfer their existing websites and databases hassle-free.
  • 99.999% Uptime Guarantee: With Hostwinds, you can expect exceptional uptime for your website. Their 99.999% uptime guarantee ensures that your website stays up and running, minimizing any potential impact on your business.
  • Unlimited Bandwidth: Hostwinds provides unlimited bandwidth, allowing your website to handle high traffic without any limitations or extra charges.
  • Free SSL Certificates: Hostwinds includes free SSL certificates with their plans, enhancing the security of your website and protecting your visitors' data.

On the other hand, 000webhost is known for its beginner-friendly features and attractive pricing. Let's take a look at some of the notable features of 000webhost:

  • Free Hosting: One of the biggest advantages of 000webhost is that it offers free hosting. This makes it an ideal choice for beginners or those on a tight budget who want to start their online presence without any initial investment.
  • Easy-to-Use Website Builder: 000webhost provides a user-friendly website builder that allows you to create your website without any technical expertise. It offers drag-and-drop functionality and customizable templates to simplify the website creation process.
  • 1-Click WordPress Installation: If you're planning to build your website with WordPress, 000webhost makes it easy with its 1-click WordPress installation feature. You can have your WordPress site up and running within minutes.
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While both Hostwinds and 000webhost have their unique set of features, it's important to evaluate them based on your specific needs and goals for your website. In the next sections, we will look at the performance, pricing, and customer support offered by these web hosting providers to further assist you in making the right choice.

Performance Evaluation

When it comes to hosting, performance is crucial. A slow website can result in frustrated visitors, lower search engine rankings, and ultimately, a decrease in conversions. That's why it's essential to evaluate the performance of hosting providers like Hostwinds and 000webhost before making a decision.

Hostwinds boasts an impressive track record when it comes to performance. With their state-of-the-art infrastructure and advanced technologies, they ensure that websites hosted on their servers load quickly and smoothly. Their servers are equipped with SSD storage, which provides faster data retrieval, and they offer a 99.999% uptime guarantee, ensuring that your website is accessible to visitors at all times.

On the other hand, 000webhost also focuses on delivering optimal performance to its users. Their servers are powered by Cloudflare CDN (Content Delivery Network), which helps improve website loading speed by caching content closer to the users. Additionally, they offer unlimited bandwidth, preventing any restrictions on the amount of data that can be transferred to and from your website.

To further evaluate performance, it's important to consider factors like server response time and website optimization. Both Hostwinds and 000webhost prioritize server performance, which is reflected in their impressive response times. Additionally, they provide tools to optimize your website, such as caching options and CDN integration, which can significantly enhance performance.

Ultimately, the performance of a hosting provider is a critical factor in ensuring a smooth and efficient website experience for your visitors. Hostwinds and 000webhost both prioritize performance and offer features designed to deliver optimal speed and reliability. When making your decision, consider your specific needs and goals, and choose the provider that aligns best with your requirements.

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I'll now move on to the next section, which focuses on the pricing comparison between Hostwinds and 000webhost.

Pricing Analysis

When it comes to choosing a hosting provider, pricing is definitely a key factor to consider. In this section, I'll analyze the pricing plans of both Hostwinds and 000webhost to help you make an informed decision.

Hostwinds Pricing

Hostwinds offers a range of hosting plans to cater to different needs and budgets. They provide shared hosting, VPS hosting, and dedicated server hosting options. Let's take a look at their pricing structure:

  1. Shared Hosting: Hostwinds offers three shared hosting plans – Basic, Advanced, and Ultimate. Here's an overview of their prices:
Hosting Plan Price (per month)
Basic $3.29
Advanced $4.23
Ultimate $5.17

With these plans, you can enjoy unlimited disk space, bandwidth, and email accounts.

  1. VPS Hosting: If you need more power and resources, Hostwinds' VPS hosting plans might be the right fit. They offer both managed and unmanaged options. Here are the starting prices for their VPS plans:
Hosting Plan Price (per month)
Managed $7.99
Unmanaged $4.99

With VPS hosting, you get full control over your server environment along with scalable resources.

  1. Dedicated Server: For websites with high traffic and resource-intensive applications, Hostwinds' dedicated server hosting is worth considering. Their dedicated server plans start at:
Hosting Plan Price (per month)
E3-1271v3 $99.50
E3-1240v6 $114.00
Dual E5-2620v2 $169.00

000webhost Pricing

In comparison, 000webhost offers free hosting plans with the option to upgrade to premium plans for enhanced features and capabilities. Let's dive into their pricing details:

Customer Support Comparison

When it comes to choosing a hosting provider, customer support is a crucial aspect to consider. After all, technical issues can arise at any time and having reliable and efficient customer support can make a big difference in resolving them quickly.


I've had the opportunity to interact with Hostwinds' customer support team, and I must say that their service is top-notch. They offer 24/7 customer support through live chat, email, and phone. Whenever I've reached out to them with an issue or a question, they've been prompt in their responses and extremely helpful in resolving my concerns.

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In addition to their responsive support team, Hostwinds also has a knowledge base and a community forum where users can find useful information and interact with other customers. This not only allows for self-help but also promotes a sense of community among users.


While 000webhost offers a free hosting plan, their customer support for free users is limited. However, once you upgrade to their premium plans, you gain access to their full customer support services.

000webhost provides 24/7 customer support through live chat and email. While their response time is generally quick, there have been instances where I had to wait longer for a resolution. Moreover, their customer support may not be as extensive or personalized as Hostwinds'.


When comparing the customer support of Hostwinds and 000webhost, it's clear that Hostwinds takes the lead in terms of the variety of support channels, responsiveness, and overall helpfulness. However, it's important to note that 000webhost's customer support improves significantly with their premium plans, making it a viable option for those willing to upgrade.

Customer Support Comparison Table:

Hosting Provider Support Channels Responsiveness
Hostwinds Live chat, email, phone Quick


Based on the comparison between Hostwinds and 000webhost, it is clear that Hostwinds offers superior customer support. With 24/7 availability through live chat, email, and phone, Hostwinds' support team is prompt and helpful in resolving any issues that may arise. They also provide a knowledge base and community forum for self-help and user interaction.

On the other hand, while 000webhost does offer 24/7 customer support through live chat and email, their support for free users is limited. However, it does improve with their premium plans. It is worth noting that their response time may be longer and their support may not be as extensive or personalized as Hostwinds'.

Hostwinds takes the lead in terms of the variety of support channels, responsiveness, and overall helpfulness. They provide a comprehensive support system that ensures their customers receive the assistance they need whenever they need it. So, if reliable and efficient customer support is a priority for you, Hostwinds is the clear choice.

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