Bluehost vs Digital Ocean: Comparing Hosting Providers’ Customer Support & Pricing

When it comes to choosing a hosting provider for your website, the options can be overwhelming. Two popular choices that often come up in the discussion are Bluehost and Digital Ocean. As someone who has had experience with both, I can confidently say that each has its own strengths and weaknesses. In this article, I'll be diving deep into the comparison between Bluehost and Digital Ocean, so you can make an informed decision for your website hosting needs.

Bluehost is a well-known name in the hosting industry, offering a range of hosting plans tailored for different types of websites. On the other hand, Digital Ocean is a cloud infrastructure provider that gives you more control over your hosting environment. Both have their own unique features and benefits, and in this article, I'll be comparing them in terms of performance, pricing, ease of use, and customer support. So, whether you're a beginner or an experienced webmaster, keep reading to find out which hosting provider is the right fit for you.


When it comes to hosting a website, performance is one of the most important factors to consider. A slow loading website can be frustrating for visitors and may lead to a higher bounce rate. In this section, I will discuss the performance aspects of both Bluehost and Digital Ocean as hosting providers.


Bluehost has a reputation for providing reliable and fast hosting services. They offer shared hosting plans that are optimized for performance. With Bluehost, you can expect the following:

  • Uptime: Bluehost guarantees 99.9% uptime, which means your website will be up and running most of the time. This is important because downtime can result in lost revenue and poor user experience.
  • Load Time: Bluehost employs advanced technologies to ensure fast load times for your website. They use SSD storage, HTTP/2, and PHP7 to optimize performance.
  • Content Delivery Network (CDN): Bluehost includes a free CDN with every hosting plan. A CDN helps deliver content faster to visitors by caching it on servers located in different geographic regions.

Digital Ocean

Digital Ocean is known for its cloud infrastructure and scalability. While they offer high-performance hosting, it's important to note that Digital Ocean provides unmanaged VPS plans. Here's what you can expect in terms of performance:

  • Flexibility: With Digital Ocean, you have the flexibility to customize your server and choose the resources that best suit your website's needs. This allows you to optimize performance based on your specific requirements.
  • SSD Storage: Like Bluehost, Digital Ocean also uses SSD storage. SSDs are faster than traditional hard drives, ensuring quick data retrieval and better overall performance.
  • Bandwidth: Digital Ocean provides generous bandwidth allowances, allowing for faster data transfer and loading times.
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Both Bluehost and Digital Ocean offer good performance for hosting websites. Bluehost is ideal for those who prefer a managed hosting solution with optimized performance right out of the box. On the other hand, Digital Ocean is a fantastic choice for those who value scalability, customization, and have technical expertise to manage their own servers.


When it comes to pricing, Bluehost and Digital Ocean offer different approaches. Here's a breakdown of their pricing models:

  • Bluehost: Bluehost offers a range of shared hosting plans, starting at $3.95 per month. They have three plans to choose from – Basic, Plus, and Choice Plus. The Basic plan comes with a single website, 50GB of SSD storage, and unmetered bandwidth. The Plus and Choice Plus plans offer unlimited websites, unlimited storage, and unlimited bandwidth. Bluehost also provides a free domain for the first year, free SSL certificate, and a 30-day money-back guarantee.
  • Digital Ocean: Digital Ocean offers unmanaged VPS plans, commonly referred to as “Droplets.” Their prices are more flexible and depend on the resources you choose for your Droplet. Prices start at $5 per month for their basic plan, which includes 1GB RAM, 1 vCPU, 25GB SSD storage, and 1TB of monthly transfer. Digital Ocean offers a variety of Droplet sizes with different levels of resources to meet your specific needs. Additionally, they provide transparent pricing for additional features such as backups, monitoring, and load balancers.

When comparing the pricing of Bluehost and Digital Ocean, it's important to consider the level of management and support that each provider offers. Bluehost's shared hosting plans come with managed services, meaning they take care of server maintenance, security updates, and technical support. On the other hand, Digital Ocean provides unmanaged VPS plans, which require you to handle server management tasks yourself or hire a third-party.

Here's a table comparing the pricing of Bluehost and Digital Ocean:

Hosting Provider Starting Price Features
Bluehost $3.95/mo Shared hosting with managed services
Digital Ocean $5/mo Unmanaged VPS plans with scalable options

It's important to note that while Bluehost may seem slightly cheaper in terms of starting price, Digital Ocean offers more customization options with its Droplets. The choice ultimately depends on your specific needs and technical expertise.

In the next section, I'll dig deeper into the performance aspects of Bluehost and Digital Ocean, helping you make an informed decision based on your website's requirements.

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Ease of Use

When it comes to the ease of use, there are some notable differences between Bluehost and Digital Ocean. Let's take a closer look at both hosting providers in terms of their user-friendliness.


Bluehost is well-known for its user-friendly interface and intuitive control panel. They provide a comprehensive and beginner-friendly hosting experience. Here are some key features that make Bluehost easy to use:

  1. One-Click WordPress Installation: Bluehost offers a seamless one-click installation process for WordPress, making it effortless to get your website up and running in no time.
  2. User-Friendly Control Panel: Bluehost utilizes the popular cPanel control panel, which is renowned for its simplicity and ease of navigation. With cPanel, managing your website, domains, and email accounts becomes a breeze.
  3. Website Builder: Bluehost also offers a built-in website builder that allows you to create stunning websites without any coding knowledge. It provides drag-and-drop functionality and a wide range of customizable templates to choose from.

Digital Ocean:

Digital Ocean, on the other hand, is more suitable for users with technical expertise and knowledge of server management. While it may not be as beginner-friendly as Bluehost, it offers a more customizable and flexible hosting experience. Here are some noteworthy aspects:

  1. Command-Line Interface (CLI): Digital Ocean primarily relies on a command-line interface, which requires some familiarity with coding and server administration. This can be ideal for developers and individuals who prefer direct control over their server.
  2. Scalability: Digital Ocean's Droplets allow for easy scalability and customization. You can choose the specific resources and configurations that best suit your needs, making it ideal for projects that require a high level of control.

Bluehost is a more user-friendly option for beginners and those without advanced technical skills. It provides a hassle-free hosting experience with its user-friendly control panel and intuitive interface. Digital Ocean, on the other hand, appeals to users who value customization and scalability, and who are comfortable with managing their own server.

Remember, your choice between Bluehost and Digital Ocean will depend on your specific needs, technical expertise, and the level of control you desire.

Customer Support

When it comes to hosting providers, having reliable customer support is crucial. Both Bluehost and Digital Ocean understand the importance of assisting their users when they encounter technical issues or have questions about their services.

Bluehost excels in this area, providing excellent customer support. They have a 24/7 support team that can be reached via live chat, phone, or email. I have personally experienced their prompt and helpful responses, which have made troubleshooting a breeze. They have a vast knowledge base and helpful video tutorials that cover a wide range of topics. Bluehost certainly goes the extra mile to ensure their customers are well taken care of.

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On the other hand, Digital Ocean takes a slightly different approach. While they also offer 24/7 support, their primary support channel is through a ticketing system. This means that you submit a ticket explaining your issue, and their support team will get back to you with a response. While their response time is generally quick, it may not be as immediate as live chat or phone support. However, Digital Ocean compensates for this by providing a vast library of tutorials and detailed documentation, enabling users to troubleshoot and find solutions on their own.

In terms of customer support, both Bluehost and Digital Ocean have their strengths. Bluehost offers more immediate support options, making it ideal for users who prefer instant assistance. On the other hand, Digital Ocean emphasizes self-help resources, making it a great choice for those who want to delve into server management and learn at their own pace.

Now that we've covered customer support, let's move on to the next aspect of comparison: Pricing.


Based on the comparison of Bluehost and Digital Ocean as hosting providers, it is clear that both offer strong customer support options. Bluehost excels in providing immediate assistance with their 24/7 team available through live chat, phone, and email. Their extensive knowledge base and video tutorials also contribute to a positive customer experience. On the other hand, Digital Ocean relies on a ticketing system for support, but their quick response time ensures that issues are addressed promptly. Additionally, their comprehensive library of tutorials and detailed documentation empowers customers to find solutions independently.

When it comes to customer support, Bluehost and Digital Ocean have different approaches but both deliver satisfactory results. Bluehost emphasizes immediate assistance, while Digital Ocean focuses on self-help resources. Ultimately, the choice between the two will depend on individual preferences and needs.

Moving forward, the next aspect to consider in the comparison between Bluehost and Digital Ocean is pricing. Stay tuned for the next section to learn more about the cost differences and which provider offers the best value for your hosting needs.

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